Hollywoof Pet Salon Policies
We ask that you please have all dogs on a leash when entering and exiting the salon. This is to ensure the safety of your pet and others. Cats need to be in a carrier for safe transport to and from the salon. For returning clients, we do offer curbside drop off and pickup, but please make sure to ask about this when scheduling your appointment.
It is recommended that your pet maintain a regular grooming schedule. Regular grooming with your professional pet groomer, promotes healthy skin and coat; and it allows for the early detection of physical or mental changes with your pet(s). Those changes will be noted and a vet referral may be recommended. Groomers are not allowed to diagnose or give out medical treatment plans.
Appointments are generally taken between 8:30am-1:00pm, but in some cases you may be able to book a later appointment. Appointments after 1:30pm need to be verified with the groomer, and are subject to a $10 afternoon express package. In order to book your appointment closest to your desired day/time, it’s helpful to know your schedule preferences. The grooming process typically takes 3-4 hours on most pets, but remember that things like matting or other circumstances may cause your groom to take longer.
If you are going to be late, please notify us as soon as possible. A late fee may be applied for any pet(s) arriving more than 15 minutes late and will be added for each additional 15 minutes. Late fees are $10 on small dogs/bath dogs, and $15 for large breed dogs/cats. A groomer, at their discretion, may also refuse appointments more than 30 minutes late. If your pet is late to their appointment, you should also expect that their grooming appointment may take longer to finish than usual.
NO CALL/ NO SHOW (OR EXCESSIVELY LATE CANCELLATION):
Clients can cancel or reschedule an appointment anytime, as long as they provide 24 hours notice. If you cancel an appointment with less than 24 hours notice, or fail to show up, you will be charged a flat $35 fee for the appointment, and potentially up to 50% of the base price for your scheduled service. Please be aware that this is per pet. This cancellation policy is really important for our grooming salon because, while a licensed barber can see 25 clients in a day, a pet groomer, like those of us who work here, generally sees a maximum of 6 or 7. We reserve for you, and all our clients, a full hour to 4 hours of our time for the session and special care notes. If a client cancels with less than a full 24-hour notice, we won’t be able to fill that time slot, and we’ll lose an entire hour from our work schedule. We want you to know that our cancellation policy is not a penalty or a punishment. We are never upset with clients when they miss an appointment, we know that’s life. In return, we ask our clients to understand that scheduling an appointment with us is like buying tickets to an event. If you miss the event, it doesn’t matter why you missed it, or even if it was your first time, you can’t turn in your tickets for a refund.
There are also times when mat burns show after they are shaved out. This is not caused by the groomer being careless, but the severity of the mats. We will always do an inspection of your pet upon arrival and in the bathtub. Your groomer will notify you of anything they find during those. Should any cuts occur during the grooming process, we will notify you and advise you on how to treat these. Injuries caused due to the condition of the pet’s matting is NOT the responsibility of Hollywoof and any vet costs due to these are at the expense of the pet’s owner/guardian.
There is always the possibility of cuts, nicks, or burns during the grooming process. Some pets are harder to handle than others and accidents can occur. If negligence is apparent, Hollywoof staff is to immediately stop the grooming process, contact the pet(s) owner, and take the animal to the nearest animal hospital available to have the pet treated.
For the safety of everyone involved, we require all pet visitors to be under veterinary care and vaccinated with the following vaccines. Although we would prefer your pet to have all vaccinations, we require Rabies and Bordetella for all groom/bath pets.
Why? It’s a deadly viral disease
typically spread through bites.
It is required by the state of Michigan.
Why? It’s a viral illness with no known cure.
Spreads through direct or indirect contact.
Why? It’s an extremely tenacious viral disease.
Spread through oral contact
with infected feces.
Why? Also known as kennel cough,
it is a respiratory disease. Spread to dogs
kept in close proximity to one another.
Any pet(s) left in the care of our staff after the salon closes, will be subject to a $1 per minute “pet sitting” fee. Any pet(s) left longer than 1 hour (60 minutes), will be “kenneled” at an additional rate of $70/night for up to 72 hours, while attempts to contact the owner are made. Any pet(s) left in the care of the salon longer than 72 hours must be turned over to the local authorities.
FAILURE TO PAY FOR SERVICES RENDERED:
Failure to pay for services provided may result in some action, or all actions, and are not limited to these actions
Refusal to Return Pet(s), allowed under Michigan Law
Police notified, on site report filed
“Theft of Services” Charges
Returned checks are subject to a $30 bank fee.
SERVE WEATHER, UNFORESEEN ILLNESS:
Weather can be unpredictable. As much as we would love to avoid any inconveniences caused by cancellations related to seasonal weather, we have no control over Mother Nature. Unfortunately, sometimes we will have to cancel and reschedule your pet’s grooming appointment due to icy, slippery road conditions or high winds and power outages. Please, keep in mind that, we reserve the right to cancel an appointment due to inclement weather conditions.
In the rare event of an unforeseen illness, or injury, Hollywoof Pet Salon may be forced to reschedule a pet’s appointment. Our salons will do everything within our power to accommodate your pet before we simply reschedule or cancel. However, if there is an immeasurable need to reschedule, there will be no additional charges, and our staff will go “above and beyond” to accommodate your next appointment.
Permission is given to Hollywoof Pet Salon and staff to verify information such as vaccinations; also to obtain medical attention for your pet thru local veterinary Clinic(s) in the event of an emergency.
Permission is given to Hollywoof Pet Salon and staff to proceed with grooming of animal(s) within their scope of expertise. If a pet is too stressed, aggressive, reactive, or unable to tolerate grooming due to a physical, mental, or emotional limitation, we will not be able to perform the service at that time. Owners will be called to pick up the pet at no charge.
Permission is given to Hollywoof Pet Salon and staff to take photos of your pet during the grooming process. Photos may be posted on the Hollywoof Pet Salon website, Facebook, Google, and other forms of social media sites/platforms.
BY LEAVING YOUR PET IN THE CARE OF HOLLYWOOF PET SALON AND STAFF, OWNER(S)/GUARDIAN(S), ARE EFFECTIVELY CERTIFYING THAT THEY HAVE READ AND ACCEPT ALL SALON POLICIES.
Hollywoof Pet Salon and it’s staff reserves the right to refuse service(s) to any customer or potential customer who refuses to acknowledge these policies.
Thank you for your support and patronage,
The Hollywoof Crew